How to return our products

    ACUVUE® returns policy 

    Johnson and Johnson Vision Care will accept returned products provided they meet the criteria outlined in our terms and conditions:

    Returns made within 28 days of ordering:

    • The product must be sent back in its original, unopened and undamaged package
    • Up to 20 boxes can be returned without authorization (Authorization form required for return of over 20 boxes)
    • Returns will only be credited if they are in saleable condition when received
    • No unopened packaging, labels, tags or other modifications
    • No 30P taken out from a 90P (labeled)
    • Multipacks must be free of stickers, marks or any other type of package alteration
    • Credit will not be issued for any product received beyond the product expiration date or for single lens blisters

    Returns made over 28 days of ordering:

    • Boxes over 28 days are not eligible for credit but can only be returned for exchange
    • New exchange order must be made for same amount of boxes
    • Products are exchanged within the same product group*
    • Exchanges can only be made towards a NEW order. Exchanges cannot be made towards orders that were placed prior to the exchange.
    • Exchange order number provided will be checked for valid date

    *Product groups for exchanges:

    1 Day lenses:

    • 1-DAY ACUVUE® TruEye®, 1-DAY ACUVUE® MOIST®,1-DAY ACUVUE®
    • 1-DAY ACUVUE® MOIST® for ASTIGMATISM

    Reusable lenses:

    • ACUVUE® OASYS®, ACUVUE® ADVANCE®, ACUVUE® 2
    • ACUVUE® OASYS® for ASTIGMATISM, ACUVUE® ADVANCE® for ASTIGMATISM

     

    Please note: J&J reserves the right to destroy or dispose of any returned items not meeting our criteria for returns

    		 Returns

     

    Exchanges 

    In the event that an ACUVUE® multipack is damaged in transit or an incorrect quantity or parameter is shipped to you, Johnson & Johnson Vision Care will facilitate an exchange and send a replacement. This exchange must be of the same ACUVUE® family.

     

    Returns process 

    To return products within 28 days of ordering, please use the ACUVUE® returns form. For returns after 28 days of ordering, please contact Customer services on telephone 8060 1200 or via email [email protected]. The reason for returning the product must be provided. The form can be obtained from customer services. Johnson & Johnson Vision Care will, upon receipt and inspection of the returned goods, issue a credit based on the original purchase price of the product.